Shipping Policy

Shipping policy

Holiday Shipping Notice:

During the holiday season, major shipping carriers like UPS, DHL, and FedEx are experiencing high shipment volumes, which may cause occasional delays. We're working closely with our logistics partners to process and ship your order as quickly as possible. Thank you for your patience and understanding!

 

Shipping Country/Region

United States (except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Virgin Islands); Australia; New Zealand; South Africa; Singapore; China; Hong Kong

 

Shipping Policy

Products US (Shipping 1-3 business days)
US (UPS 2nd Day Air)
 Others Country/Region
Shipping 1-3 business days
US-Only:
Fire Safety Set;
Refurbished Machines 		Free shipping
Premium Shipping
 /
Machine Free shipping
Calculated at checkout page
 Calculated at checkout page
Accessory $10 (order<$59)
Free (order≥$59) 		/ Calculated at checkout page
Material $10 (order<$59)
Free (order≥$59) 		/ /

 

  • Our products are temporarily unavailable in these states of America: Alaska/Hawaii/Puerto Rico/Guam/Armed Forces Pacific/Armed Forces Europe/Armed Forces Americas/Virgin Islands.
  • Your order will be dispatched in 1 business day, as long as supplies last. For pre-sale products, the delivery time depends on the arrival time. Delivery time and transportation time are for reference only.
  • All the above days are business days.
  • If the payment is delayed, the processing time will be lengthened.
  • Shipping costs will be automatically billed at checkout based on your shipping address.
  • The processing time of materials will be extended during the promotion period.
  • Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (邮箱) to apply for expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free for you.

 

Tariff GST/VAT/HST and other fees
All Other Countries xTool will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged tariff fees by customs, please contact us for help or reimbursement. ( ). We collect GST according to the local policy of your shipping place and you can see the details on your order. After completing your order, you do not need to pay GST to customs or local authorities. If you are charged with GST by customs or local authorities, please contact us for help or reimbursement. ( ).

 

Orders Tracking

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.

Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.

Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.

Note:

    • Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (邮箱) within 48 hours of purchase, or we will ship to the address according to your order information.
    • If there is any force majeure that causes our products damaged in transit, please contact us immediately at 邮箱 after you receive your package. And we hope to get your understanding and patience in this circumstance.
    • Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
    • If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (邮箱) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
    • Please contact us at 邮箱 within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
    • If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at 邮箱 within the day with pictures and/or videos.